amalia

What can you do with the Keebot bot?

Chatbot for Sales

Your business will be available 24/7 to speak with prospects who are interested

Collect lead data for the sales team

Provide information and answer general customer inquiries

Display a product catalog within the same channel or provide the link to your e-commerce

Make the sale entirely within the bot, charging with Mercado Pago

Request a location message from your customers to resolve queries, confirm the delivery address or assign the nearest branch for pickup orders

Transfer the conversation to a human seller if necessary

Provide post-sale information, such as responding to order status, shipping, and delivery

Conduct post-sale satisfaction surveys to learn about your customer experience

Easily integrate with e-commerce systems and CRMs to place orders automatically and check their status

Chatbot for Customer Service

Identify the customer, query them to obtain their identity and record the interaction

Address the most common customer questions without the need for agent intervention, optimizing your team's time and resources

Route chats to the right department or agents for unusual inquiries

Conduct customer surveys to diagnose problems and evaluate your team's performance

Manage numerous conversations using the easy-to-setup automated transfer feature

Issue tickets in your CRM or tracking systems and then check the status of each ticket

Integrate with you company system to assign tasks, send messages, register cases, generate documents, send emails, issue vouchers and solve any other need

Some of our customers

around the world

More effective. More productive.

Your entire team working in a single platform

i i i i i i i i i i

Increase customer inquiries by 40%

Create a WhatsApp message button so that your customers can contact you with a single click!

Organize your workforce in departments

Create departments to attend to specific demands (sales, customer support, etc)

Assign your team members to one or more departments based on their expertise

Our bot will transfer that chat to the team selected by your customer, so they talk to the agent best suited to help.

Rate your attention with our csat bots

Discover what your clients think about your service and how does every member of your team work

Improve your team productivity

Our platform gives you the tools to organize your team and maximize your potential

Multi-Agent

Our multi-agent interface allows you to give personalized, enriched support for your customers and reduce their waiting time. Scale it to your needs.

Internal Chat

Your agents can chat with each other to jointly solve your clients' problems.

Quick answers

Respond quickly and consistently to frequently asked questions by creating predetermined answers.

Departments

To handle chat requests and inquiries more efficiently assign your team members to different departments based on their expertise, like sales or customer support.

Transfer

Chats can be transferred from agent to agent or to a different department.

Exceed customer expectations

Your customers expect excellent service in every communication they have with your company. Our platform takes you to that goal.

Automated Messages

Set automatic messages to specific situations, like welcome, good bye or when there are no available agents.

Notifications

Send notifications and alerts to your customers

Routing

Our chatbot will automatically attend incoming chats and assign them to the department selected by the customer, so they always talk to the right agent.

Make decisions based on objective data

Our platform provides you with valuable information to understand how your organization is performing and how to improve.

Service Rating Chatbot

Our chatbot will allow your customers to rate your customer service and give you important feedback so that you can make performance improvements.

Advanced reports

Monitor your team’s performance. Review each agent’s response time, resolution time, amount of tickets (o queries?) solved , etc. Make data driven decisions.

Audit

Control the response time of your agents and the quality of service provided to your customers by auditing in real time.

Give us a try. You will love the Amalia experience.

Let's take a 20 minutes personalized platform walkthrough

The best no-code chatbot builder