Satisfaction Bot
The opinion of your customers is one of the aspects most important to take into account when improving your service
The satisfaction bot is a tool that allows you to ask your customer what he thinks about the product or service you have just provided.
Once the conversation is finished, the bot will ask the client to give a service score of 1 to 5 stars, and the possibility of leaving a written comment.
The bot will help you:
- Understand where the weak points are in your management from the perspective of your client
- Monitor how satisfied your customers are with a particular agent
- Improve the image of your company and show your clients that you care about their opinion
- Prevent you from losing customers due to lack of metrics that indicate errors in the service
Our bot is an indispensable tool for you to be in tune with your customers
